Return & Exchange Policy

At REIA COLLECTION, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our return and exchange policies below:

Returns:

  • Returns are accepted within 15 days of receiving your order.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • All sales items are considered final sale and are not eligible for return or exchange.

Exchanges:

  • Exchanges are free of charge and can be made within 30 days of receiving your order.
  • Exchanges are available for different sizes or colors, subject to stock availability.
  • If you wish to exchange for a different product, please return the original item for a refund (subject to the return fee) and place a new order.

Final Sale Items:

  • All items marked as “Sale” or “Final Sale” are not eligible for return or exchange under any circumstances.

 

If you have any questions or need assistance with a return or exchange, please contact us by filling out our contact form.

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Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once your order has been processed, we cannot make changes or cancellations.
How long does shipping take?

Shipping times depend on your location and the shipping option selected at checkout. For more details, please visit our Shipping Policy page.
Do you offer international shipping?

No, currently we do NOT offer international shipping.
What is your return policy?

We accept returns within 15 days of receiving your order. A $7 processing fee will be applied to returns unless the product is damaged or defective. All sale items are final and cannot be returned or exchanged. For more details, please visit our Return & Exchange Policy page.
How do I exchange an item?

Exchanges are free and can be made within 30 days of receiving your order. Please ensure the item is unworn, unwashed, and in its original condition. For more details, please visit our Return & Exchange Policy page.
Can I return or exchange sale items?

No, all items marked as “Sale” or “Final Sale” are not eligible for return or exchange.
How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's status.
What if I receive a damaged or defective item?

We’re sorry for the inconvenience! If your item arrives damaged or defective, please contact us immediately. We’ll arrange for a replacement or refund without any additional fees.